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Covid 19 and our services Update May 27th

UPDATE MAY 27TH 2020

Dear all

We have seen a huge shift in our business since the start of the Corona Virus outbreak.  In fact, we have had unprecedented levels of demand for natural wines on our website.  We would like to thank all the customers who have bought from us over the last 10 weeks and hope the bottles of natural wine have bought some light relief and moments of pleasure and relaxation during the difficult lock down period.

We have been very lucky at Buon Vino as we have been able to carry on working and to send out orders but we are looking forward to when things can get back to normal and we can open our shop once again too.

Thanks everyone, hope you are enjoying the wine

Couriers continue to be under pressure due to the volume of deliveries and also staff shortages caused by the Virus although things have improved in the last few weeks particularly in the London area.  We continue to ask all our customers to be patient and understanding with the their local APC-Eurotran courier network and try their best to liaise directly with the local depot if there is an issue with the order.  Local depot phone numbers can be found on-line at https://apc-overnight.com/contact/depot-finder.  Quote the consignment number shown on the dispatch e mail received from Buon Vino.  Our one bottle Royal Mail service also continues to be several days behind and consignments are typically taking about 5 days to a week to get through rather than the usual 48 hours. We also can offer local delivery services, see below for details and we will keep this going as long we can.  Thank you.

Our physical shop at The Courtyard Dairy remains CLOSED for now. 

It is a small shop where close contact is inevitable and so for now, we will remain closed until there is further guidance and certainty about reopening retail shops safely.  We hope we may be able to reopen at some stage during June, we will keep you posted via social media and on this blog.

We hope all our customers, suppliers and fellow businesses in this industry are all well and managing to find a way through these difficult times.  We thank those in the NHS and key services who are working hard on the front line to battle the virus and care for the those in need.  We wish everyone out there all the very best and we are thinking of the most vulnerable at this unprecedented moment of national crisis.

Rob Bagot Director of Buon Vino

DELIVERY DETAILS

Our standard mainland UK delivery rate is £9.95 for any number of bottles and any value up to £99
We offer a reduced rate for mainland UK delivery of £6.95 when you spend £99 or more.

We offer free delivery to mainland UK when you spend £199 or more.

For single bottles over £14.95, we are now able to offer delivery at £4.95, sent 2nd class using Royal Mail. Please allow 2-3 days from when you receive your dispatch email for delivery if you have selected this option.

Other UK addresses including the Scottish Highlands, Islands, Channel Islands and Northern Ireland have higher delivery charges and these depend on the postcode. However, some of these addresses are valid for the Royal Mail single bottle service. We currently cannot offer international shipping.

To calculate the delivery charge for non-mainland UK addresses, please enter your postcode into the billing/shipping address field and the charge will be calculated based also on the value of your purchase.

We also offer free local delivery for orders of £75 and above to addresses which fall within our northwest delivery route including Settle and surrounding area, Kirkby Lonsdale, Kendal and surrounding area, The Lake District, Skipton and surrounding area, Harrogate, Leeds, Manchester, Clitheroe and the Ribble Valley.

To see if you qualify for this special rate, please enter your postcode into the billing/shipping address field.

We will also try and expand our van delivery service where possible beyond the areas listed above, if you are not sure if you qualify for free delivery then please drop us an e mail to shop@buonvino.co.uk or call us on 01729 824056 and we will see if we can get to you.

We have added a new special free local delivery service for orders of £40 or more.  We can also deliver cheese orders from THE COURTYARD DAIRY   to the area immediately around Settle where we are based. It includes Skipton, Grassington, Clitheroe, Settle, up to Kirkby Lonsdale and out to Bentham approximately. To know if you are in this area, put in your address and postcode into the checkout and the site will show you the delivery options. If you are not offered free delivery but think you are close enough (within 20 miles approx), drop us a line on 01729 824056 and we will see what we can do. Many thanks.