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Terms & Conditions


All the information on this website is updated as regularly as possible. However discrepancies may occur.

Please note that the bottle image may not show the actual vintage available. Please check the product details for the actual vintage. We aim to keep this updated and as accurate as possible however wines produced in small quantities run out quickly and vintages change often.

If we have sold out of a particular wine that has been ordered on-line, we will do our best to re-stock the wine and fulfill the order as soon as possible or suggest a good alternative.


Our delivery policy

Our standard mainland UK delivery rate is £12 for any number of bottles and any value up to £88.99.

We offer a reduced rate for mainland UK delivery of £6 when you spend £89 or more (equivalent 6 bottles at approx £14.95).

We offer free delivery to mainland UK when you spend £179 or more, (equivalent of 12 bottles at approximately £14.95).

Other UK addresses including the Scottish Highlands, Islands, Channel Islands and Northern Ireland have higher delivery charges and these depend on the postcode.

To calculate the delivery charge for non-mainland UK addresses, please enter your postcode into the billing/shipping address field.

We also offer free delivery for orders of £60 and above to addresses which fall within our northwest delivery route including Settle and surrounding area, Kirkby Lonsdale, Kendal and surrounding area, The Lake District, Skipton and surrounding area, Harrogate, Leeds, Manchester, Clitheroe and the Ribble Valley.

To see if you qualify for this special rate, please enter your postcode into the billing/shipping address field.

Orders can be collected from our shop in Settle free of charge 7 days a week.

Our delivery will normally take place within 5 working days of your order; however, we aim to deliver the wine next day! If you have not received your delivery within 5 working days of your order being taken, please contact shop@BuonVino.co.uk or call 01729 824056. You can see if your order has been despatched by logging into your customer account.

Unfortunately we are unable to specify an exact day or time of delivery. If you are not in when we try to deliver, then a card will be left through your door and our couriers will make two further attempts to deliver the wine. If both of these are unsuccessful, another card will be left and the wine will be held at a local collection centre for a further 7 working days. If you do not collect the wines within this time then the order will be returned to Buon Vino and further delivery charges may apply to resend your order.

If nobody is in to receive the delivery and sign for it and you would like us to leave it in a safe place or with a neighbour, you do so at your own risk. Please complete the comments section during checkout, giving precise details of where the wine is to be left.

Please note, we can only deliver to UK addresses with a postcode. We are not able to delivery to P.O. Boxes or BFPO addresses.


Cancellations / Collections / Returns

We consider your satisfaction with our products and service to be of utmost importance. With this in mind if you are dissatisfied with the purchase you have made or the service you have received, please contact us immediately on 01729 824056.

In the unlikely event that your wine is damaged on arrival or if the wrong wine has been delivered to you, please contact us and we will arrange for collection and exchange or reimbursement. We will reimburse you within 14 days from the date you notify us, once the wines have been collected by our carrier, returned to us and inspected.

Unfortunately from time to time wines may arrive out of condition, usually due to defective closures or any number of possible naturally occurring faults. If you find a bottle where you believe this is the case please contact customer services immediately on 01729 824056.

You may wish to cancel your order for whatever reason after it arrives. In which case you may do so within 7 working days from receiving the wine, provided the bottles are unopened, intact and in their original packaging (which must still be in its original condition). Once the goods are collected and inspected, we will reimburse you for the cost of the wine minus a surcharge of £15 for collection (from mainland UK addresses, none mainland addresses will incur higher rate surcharges). If you fail to make the goods available for collection within 14 days of cancellation, you will be deemed to have accepted the goods.


Data protection, keeping your details safe and up to date.

We will only use your information in accordance with the Data Protection Act 1998 and Directive on Privacy and Electronic Communications 2003. You can find more information about this at:


To help us to keep your records current, please ‘Sign In’ with your username and password, click ‘My Account’ and ‘Manage personal Data.’ This is the personal data we hold about you. If your contact details have changed or you would like a new delivery address, please update as appropriate. If you have difficulty accessing or updating the records, or no longer want to receive information from BuonVino.co.uk please email us at shop@BuonVino.co.uk


Disclosure of your information

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

The only third party we will pass your details on to is our delivery service. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.



In common with most websites, buonvino.co.uk uses ‘cookiets’. Cookies are small snippets of text that are stored on your computer. When you request a page from our website, the cookies are sent to our web server, and when we send a page back to you our server may add to or change these cookies. Without cookies, we would not be able to know that you are the same person from page to page. We do not store anything that could identify you personally in cookies; instead we store codes and references which can only be connected to your personal details by our own systems.

We use cookies for a variety of reasons, such as remembering the contents of your shopping trolley and displaying the products you've recently viewed. We also use analytics software, which allows us to track and measure patterns of behaviour among our users so that we can improve our website.

For more information about cookies and other technical info regarding our website, please contact our website support at webmaster@buonvino.co.uk


Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.


Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at webmaster@buonvino.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to our website and, where appropriate, through e-mail notification.


Terms and Conditions acceptance

When you make a purchase, you are required to tick a box confirming that you have accepted our terms and conditions in order to proceed. We urge customers to review the Ts and Cs before ticking the box.



If you would like to contact us with any queries or comments please send an e-mail to shop@buonvino.co.uk or write to us at:

The Natural Wine Company T/A Buon Vino, Unit 3A, Kirkgate Depot, Kirkgate, Settle, North Yorkshire, BD24 9JY, United Kingdom

01729 824056


Company Registration Details
Company Name: The Natural Wine Company Ltd
Registered Address: Scarfields, The Mains, Giggleswick, North Yorkshire, BD24 0AX,
Company Number 10898564 Registered at Companies House, Cardiff, Wales